KJ Akpunku

Summary

IT student and hands-on support technician with experience in enterprise help desk, account administration, and Linux/AWS labs. Comfortable troubleshooting systems, working tickets, and building small infrastructure projects in AWS and Cisco Packet Tracer. Targeting early-career roles in systems, cloud, or infrastructure support.

Skills

Windows 10/11 Linux (Ubuntu) MacOS AWS EC2 Nginx SSH Firewall (ufw) Cisco Packet Tracer Active Directory (basic) Help Desk / Ticketing Networking Fundamentals

Experience

IT Student Worker – Texas A&M System Office

[August 2024] – Present

• Provide technical support to faculty and staff, resolving issues related to login problems, account access, and software usage.
• Log and track incidents using the team’s ticketing system, documenting steps taken and resolutions.
• Assist with user administration tasks such as password resets and basic account changes.
• Troubleshoot browser, VPN, and workstation issues and escalate complex cases to senior staff when needed.

Projects

AWS EC2 Web Server with Nginx and Firewall Hardening

Personal Lab

• Deployed an Ubuntu EC2 instance on AWS and configured Nginx to host a public-facing web server.
• Hardened remote access using SSH key-based authentication, disabling password login and restricting inbound traffic via security groups and ufw.
• Troubleshot connectivity issues caused by misaligned firewall rules and verified configuration persisted across reboots.

Cisco Packet Tracer – Small Office Network Simulation

Personal Lab

• Designed a small office network topology including switches, a router, PCs, and a wireless segment.
• Configured addressing, default gateways, and basic routing to enable end-to-end connectivity.
• Used testing tools (ping, traceroute) and troubleshooting steps to validate the design and fix misconfigurations.

Infrastructure

This site is hosted on a self-managed AWS EC2 instance running Linux. Traffic is served through NGINX as a reverse proxy to a Dockerized FastAPI application on localhost.

• Compute: AWS EC2 (Linux)
• Web: NGINX reverse proxy (port 80)
• App: FastAPI + Uvicorn (Docker container)
• Security: UFW firewall rules + SSH key-based authentication
• Reliability: systemd auto-start + Docker restart policy

Education

Western Governors University – B.S. Information Technology

Expected Graduation: Summer 2027

• Relevant coursework: networking, operating systems, cloud computing, security,[blank]).
• Program includes industry certifications (Network+, Security+, ITIL 4 Foundation, AWS Cloud Practioner).